TPG Community

Ask, answer and talk about our products

old ADSL disconnected after NBN installation

Level 1a

Hi,

 

I have just started my new TPG NBN service and it's up and running. 

Do I simply cancel my old telstra ADSL service now? what will happen to the two existing email addresses I have @bigpond.com ? can these addresses be bought over or re directed to TPG?

 

thanks

1 REPLY 1
Moderator

Hi @tedsek74

 

Welcome to the Community!

 

We're glad that your NBN service is already installed and working. If you didn't request to have your Telstra phone number ported to TPG, then you can now contact them and cancel your account to avoid being billed further.

 

As for your Bigpond email addresses, they will stop working eventually once you cancel your Testra account. I would suggest that you check with Telstra and clarify if there's a specific time frame that you can use them before they cease to work.

 

Regards,