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still waitting for NBN installation after 5 months

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Level 1a

Hi,

 

MY A/C no.is ########, under the name of #########.

I applied NBN FTTC SL Bundle Fast plan in TPG on seventh of Feb 2020, but 5 months passted,

I'm still waitting for the notifitation of installation, I've phoned TPG customers service many times but have'nt got any explains for the delay.

 

Would you pass this message to my case manager and give me a e-mail reple for the issues and

how long I'll be waitting for installation in my case, or if I cancel my application, can I get fully refund ?

 

Looking forward to hearing from you soon,

 

Jason

1 REPLY 1
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Moderator

Hello Man-Tang,

Thank you for your message, I have forwarded your request for an installation update, a case manager will contact you to advise.

I have edited your post as it contained your personal account details

Regards

PeterW