Welcome to the community!
Thanks for bringing this to our attention. I understand how important the connection is, however I'd like to set your expectation that in the event that issue is with the network controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault.
To better understand the situation, drop me a private message with your accuont details (Username/Customer ID together with the address on file).
After having rainfall yesterday afternoon, I am being told that a nbn technician will not be available until tuesday, and the wait time for someone to contact me regarding my internet fault is over an hour. why is there no one available now to fix my nbn connection?