I’m an existing TPG broadband customer & purchased a $20 prepaid SIM. I have been charged $40 before receiving the SIM. When signing up, there was no information on being charged for 2 months worth of a no lock in contract plan. Why am I charged $40?
Hi @editrapani68 , please send us a private message with your TPG customer ID, username, Mobile Service Number (MSN) and complete address so we can take a look at your account and help get to the bottom of this.