TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

4g

Bp
Level 2
Level 2
‎26-09-2018 09:18 AM
Hi,
I have my data barred as the amount couldn't be taken from my card which was stolen.
I have already changed the payment details and I have already been charged but my data is still blocked.
Moreover, I tried reaching you guys like 200 times but there in no one to receive call at customer service.
Please assist me asap.
0 Likes
Reply
2 REPLIES 2
Riezl
Moderator Moderator
Moderator
‎27-09-2018 08:52 AM

Hi @Bp,

 

Welcome to TPG Community!

 

We are sorry to know that you are having issues with the mobile service and if you are unable to receive assistance right away.

 

We have located the account using your community details and we can see that you have been in touch with one of our mobile specialists who escalated the issue yesterday.

 

We will make a follow up and will have the assigned escalation officer contact you to discuss the status of the case.

 

Should you have a preferred contact number and time, please send it via private message. Thank you.

0 Likes
Reply
Riezl
Moderator Moderator
Moderator
‎28-09-2018 12:19 PM

Hi @Bp, our Mobile Team tried to contact you, but to no avail.

 

As per checking, the credit card has been updated and we have already detected mobile usages, which could mean that the issue has been resolved.

 

Feel free to drop us a message if you are still having issues. Thank you.

Reply