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5g Internet Service cut

ryanwreyford
Level 2

I paid my bill 4 days late and my 5G service was cut off. I have since paid the bill and updated my payment plan, there is no amount owing on my account but the service is still cut.

I have reset and restarted the modem various times to no luck.

 

I need this service up ASAP as I work from home

1 REPLY 1
Anonymous
Not applicable

Hi ryanwreyford,

Welcome to the community!


We responded to your initial message via PM. We understand that you've been in touch with our team.

A request to reactivate the service has been sent and updates will be provided by your case manager once available.

 

Regards,

 

 

I paid my bill 4 days late and my 5G service was cut off. I have since paid the bill and updated my payment plan, there is no amount owing on my account but the service is still cut.

I have reset and restarted the modem various times to no luck.

 

I need this service up ASAP as I work from home