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Account deactivated

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Level 1a

Hello, initially I was unable to log in as I forgot my password - and I didn't receive any emails to change my password even after using the 'Forgot my password' link. I double checked that my email was the same one registered to my account and also checked the junk folder, but didn't receive a single email so I was unable to change my password.

 

I just tried logging in again and instead I got the message "Your account has been inactivated. For help please contact the service desk." Please advise on what to do. Thank you.

 

 

1 REPLY 1
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Moderator

Hi @plustwo ,

 

Welcome to TPG Community!

 

We're sorry to read that you have encountered an issue in resetting your password.

 

Kindly PM to us your TPG customer ID or account username, so we can further assist.
May you also confirm if you are trying to log in on your My Account or TPG Post Office?

 

You may click here to know how to send a private message.

 

Best regards,
Angeli_L