TPG Community

Get online support

Active eSim unsuccessful [URGENT]

Davidliu
Level 2
I got the QR Code and try to transfer and active my eSim. But after the activation, so far, "No Service", SOS only.

Probably because I delete the unfamiliar number in esim.

I cannot access my account as I cannot receive the sms code, and cannot contact the service support as no phone call I can make.

Please help.
1 REPLY 1
fotome4551
Level 2

Hello!

I’m sorry to hear about your eSIM issue. Here are a few things you can try: Restart your device, toggle Airplane mode, check your signal strength, verify eSIM activation in settings, and update carrier settings. If that doesn’t work, you might need to reinstall the eSIM profile by contacting your carrier for a new QR code. Since deleting the unfamiliar number might have caused the issue, your carrier’s customer support will be able to assist you further.