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Can not recieve Incoming Calls

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Level 2

Hi all,

 

Does anybody knows why suddently a celphone stops to recieving calls.

When people call me, they have been sent to voicemail even when my celphone was ON.

I dont have the "don't disturb" mode ON, neither the airplane mode. 

 

I am only allow to call, but not to recieve calls. 

I can send messages and recieve also messages. 

 

Thank you so much, If somebody knows how to get a solution.

 

Belen

1 REPLY 1
Moderator

Thanks for sending us your details, @Belen_Garcia

 

Please do the following troubleshooting below.

 

  • Please dial ##002#+call to remove all active diversions on the handset. 
  • Power cycle the handset. After turning off the handset, battery should be removed (If only applicable). Put it back after at least 10 seconds, then turn on the handset. For handsets like iPhone or any handsets which don't have a removable battery, restart must be done.
     
  • Complete a manual network selection
    • The customer may need to select another network, then select Vodafone/Optus/Roaming and then turn the phone off and on again.
       
  • Change Network Mode/Preferred
    Network (from 4G to 3G or vice versa).

     
  • Do isolation test, try a different handset and/or SIM card

Let us know how it will go.

 

Cheers!