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Can't send international text message

DellBell
Level 2
I used to be able to send text messages to my son in the US, last successful about a year ago, and then it stopped working with a "failed to send" message. I can receive from him just fine. How would I fix this?
1 REPLY 1
Shane
Moderator

Hi @DellBell,

 

Shoot us a PM with your details so we can check if sending international SMS is part of the plan.

 

How to send a PM? 

 

In the event that your mobile plan does not include International SMS therefore it will be Pay-as-you Go. 

 

SMS to International Numbers is 50¢ per message (max 160 characters). You will need to top up your account to be able to send SMS (outside Australia). 

 

Here's an article on how you can add a Prepaid Balance:

How to add Mobile Prepaid Balance 

 

Regards,

 

I used to be able to send text messages to my son in the US, last successful about a year ago, and then it stopped working with a "failed to send" message. I can receive from him just fine. How would I fix this?