TPG Community

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Cancel my service.

Level 1a

Hi Team, 


I need to cancel TPG broadband service. My account no. 5xxxxxx


Kindly consider this request effect from today. 


Best Regards,




Hi @akothari,


Welcome to TPG Community!


We regret to know that you have decided to cancel the service, but we are still determined to check what can be done to turn this around.


We can see that you have reported a technical issue yesterday and you have been in touch with our Technical Team.


If you could give us a chance, we would like to help get to the bottom of this technical issue and we would like to escalate this to our Technical Escalations Team. Can you send us a private message with your best contact number and available time to receive a call?


Hi @akothari, we'd like to make a follow up on your contact details so we can have a specialist contact you to address your concern.


Hi @akothari


One of our specialists has tried to get in touch with you but your line was unreachable. 


Can you please let us know your preferred contact time and we'll rearrange this call for you. 


Hi @akothari, we can see that you have been in touch with one of our escalation officers who discussed the concerns you have raised.


In addition, an email has been sent regarding this and they are waiting for your response.


Should you have further queries, please let us know. Thank you.