Cannot send or receive MMS

[Trigona]

For about the last month I have not been able to download or upload MMS messages to contacts.

[Anonymous]

Hi @Trigona ,

Thanks for raising this to us, we're sad to know that you're having issues with MMS.

Please check the settings of your phone and ensure that it has these details. 

MMS Settings

MMS settings

Your phone may not require the MCC, MNC or APN Type. 

Restart your phone after setting up the MMS. Last resort is to do a 'network reset' on your mobile settings. 

An article is also created about MMS setup guide.

Note: Some options to send an MMS is to top-up the prepaid balance of at least $10. Option is to change the plan as well to the one that includes unlimited MMS.

Let us know how it will go.

Cheers!

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@Trigona wrote:

For about the last month I have not been able to download or upload MMS messages to contacts.

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[Trigona]

Thanks for those MMS settings, however I'm with Optus. What are the settings for the Optus MMS service?

[Trigona]

My number is with Optus.

What should my MMS settings be?

Will it wrk with these Vodafone MMS settings?

[Anonymous]

Hi @Trigona,

We do not have information about MMS settings of Optus Mobile, we recommend to contact their support for assistance.

Regards,

My number is with Optus.

What should my MMS settings be?

Will it wrk with these Vodafone MMS settings?

[Trigona]

I am on the Optus network with TPG

[Anonymous]

Hi @Trigona,

Send me private message with your account details (Customer ID/Mobile) also include your best contact number and proffered time, I will have one of our Mobile Specialists to contact you.

Regards,

I am on the Optus network with TPG

[Trigona]

How do you not have the SMS and MMS settings for a mobile service you're providing?

[Anonymous]

Hi @Trigona,

Thanks for sending your details. I will arrange our Mobile Specialists to contact you. 

Optus MMS settings is no longer available as we encourage all our TPG mobile user to migrate to using Vodaphone Network>

For more details: https://www.tpg.com.au/mobile-migration-support?utm_source=mobilesupport_mm&utm_medium=CPC&utm_campa....

Regards,

How do you not have the SMS and MMS settings for a mobile service you're providing?

[Trigona]

Still haven't heard anything regarding this...

I need the MMS settings for use on the Optus network (TPG account and service)