Welcome to the Community!
We tried to check your records using your community details, but we came up with nothing. Would you be able to PM us your customer ID or username together with the service address so we can check what account you're having difficulty with? In addition, we suggest that you post a screenshot of the page that gives you the error. You may include it to the PM you're going to send us.
For your reference: How do I private message (PM) in the community