Switch to a better Mobile deal!
TPG understands the ever-changing needs and expectations of its customers and aims to deliver the most competitive range of month-to-month Mobile plans.
You can change your Mobile plan (move up and down as you need it) without any change fee or contract restart.
Our latest Mobile plans can be seen at https://www.tpg.com.au/mobile.
How to change your TPG Mobile plan
Changing your TPG Mobile plan is very simple. Below is our step-by-step guide.
1. Log in to My Account on the TPG Website (https://www.tpg.com.au/home/myaccount).
2. Click View all Mobile Service Accounts
3. Click Mobile Change of Plan under your active plan
4. You will be presented with the steps you have to complete to change your Mobile plan.
Click Start Change of Plan to begin the process.
Will I need a new SIM card?
In most cases, no.
However, if you happen to be on an old TPG Mobile plan (running on the Optus network), you will need a new SIM card which you will then need to activate to start your new plan.
We will advise you during the change of plan process if you need a new SIM card. If we require you to get a new SIM card, we will send it to you.
When will my new Mobile plan come into effect?
Should you require additional assistance, you may contact TPG Mobile on 13 14 23 (Option 3 + 2).
You can definitely change your plan by logging in to your TPG My Account..
Otherwise, our Mobile Support Team would be glad to assist you with the plan change.
just let me know your most convenient time to receive a call so i can organise a call back to be made from their team.
I've spoken with some folk from the Mobile Support Team, and it turns out there are some changes being performed currently, and you can't update things via the "My Account" at the moment. However, they did contact me, and sorted things out via the phone, thanks!
Glad to know that your concern's got sorted, @ekkidson!
Should you require any assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app