Hi @tim740000000 ,
Thanks for raising this to us. We'd love to help track the shippingg of the SIM card, to better understand the situation. Send us your account details (Customer ID/Mobile number together with the address on file).
For referencec: How do I private message (PM) in the community
I ordered my Sim card at 30.Sep, now it's 8.Oct, exclude weekend there are 8 days so far. Doesn't matter I'm living in a rural area or not, I should have received it.