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Having trouble sending SMS?

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This support article will assist you with common SMS concerns:

 

 

 

  • How to check if SMS is active
  • Basic troubleshooting for SMS concerns

 

 

 

How to check if SMS is active

 

 

    1. Log in to My Account on the TPG Website (https://www.tpg.com.au/home/myaccount) 

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    2.  Choose “View All Mobile Service Accounts” under “TPG Mobile Services”

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    3. Click “Mobile Service Control Panel” under Plan ID that has “Active” status.

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    4.  Check the status of Sending and Receiving SMS

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    5.  If status is showing not active, you may activate sending and receiving SMS by choosing “active” as the desired state then click Submit. Switch off and on the phone to refresh.

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Basic Troubleshooting for SMS

 

 

 

  1. Ensure that the SMSC (SMS Message Center Number) or Service Center Number in your handset is set to +61415011501. This is normally located under SMS Settings in your handset

    For Android Phones:

     

    • Look for messages
    • press the menu icon
    • press settings
    • press more settings
    • press text messages
    • press Message Center/ SMSC

    For iPhones:

    • Press the Phone icon
    • Check current message center number by dialing *#5005*7672# and tap Send
    • If message center number is incorrect, enter **5005*7672*+61415011501# and tap Send


  2.  Manually select your mobile Network Provider to Vodafone. You may need to turn the phone off and then back on again for the change to be in effect. This is normally located in Connectivity Settings in your handset

     

    For Android Phones:

     

    • Go to Settings, look for Mobile Network>Network Operators>Choose a network manually or
    • Go to Settings, look for Mobile Network>Carrier>Switch off Automatic Option
    • Wait for the list of Mobile Providers to appear, then choose TPG / Vodafone on the list and test the service


    For iPhones:

     

     

    • Go to Settings>Cellular / Mobile>Network Selection>Switch off Automatic Option
    • Wait for the list of Mobile Providers to appear, then choose TPG / Vodafone on the list and test the service


  3.  Switch network from 4G to 3G (or vice versa)

    For Android Phones:

     

    • Go to Settings>Look for Mobile Network>Network Mode
    • Choose between 4G/3G/2G Automatic, 3G/2G Automatic and 3G only and check which network would give you the best service


    For iPhones:

     

    • Go to Settings>Cellular / Mobile>Cellular Data / Mobile Data Options>Voice & Data>
    • Choose between 3G and 4G (LTE) and check which network would give you the best service


  4. Try using your TPG SIM card in a different handset that is known to send and receive SMS properly. If you can send and receive SMS in another handset, this means there may be an issue with the handset your normally use.

  5. Try using another Vodafone SIM card in your current handset. TPG and Vodafone use the same mobile network. If you can send or receive SMS using another Vodafone SIM card, this means your TPG SIM card may be faulty. Please contact our Mobile Technical Support team 1300 997 273 for further assistance.