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Help changing Mobile plan immediately - not in 3 weeks

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Level 1c

UPDATE -  just got a call saying given the circumstances a one-off change can be arranged. Thank you TPG for your great customer service.

 

Hi - I have had to return to Australia unexpectedly due to Corona Virus and now need to use my TPG mobile sim again well before I expected. I dropped down to your $1 a month plan to keep my number active but now I am back I need to resume a mobile service without excess charges. I have been told I have to wait until my current monthly cycle ends in 3 weeks. But I need to access minutes and data now. Waiting 3 weeks to change plans seems crazy. Surely I can upgrade plans immediately, even if it means forgoing the balance on my current monthly cycle?

 

Please help me TPG get back to using your mobile service immediately.  I am in 2 week hotel quarantine and need to be able to call friends and family during this time. Thanks in advance.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

HI @Mueller 

   That's Great to hear, you received a call and solved your case 

Thanks 
Rajen 

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2 REPLIES 2
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Moderator

Hi @Mueller 

 

        

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

Highlighted
Moderator

HI @Mueller 

   That's Great to hear, you received a call and solved your case 

Thanks 
Rajen 

View solution in original post