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How to activate your TPG Mobile SIM card

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Community Manager

Are you a new TPG customer ready to activate your new TPG SIM?

Or are you an existing TPG Mobile customer ready to activate a replacement SIM card?

 

Check out this video to activate your SIM, or read on for detailed instructions. 

 

IMPORTANT NOTES:
    a. If you've chosen to receive a new number: Your activation will take up to 12 hours (including weekends)
    b. If you're transferring your number to TPG: You will receive an authorisation code via SMS on your old SIM card that you must reply to.

        Your activation will then take up to 24 hours (excluding weekends).
       

Please continue using your old SIM card until it stops working (which means that activation is complete)

 

 

1. First, log in to TPG My Account at https://www.tpg.com.au/account

 

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Tip: You'll need to log in with your 7 digit Customer ID number. Check your service confirmation emails from TPG. If you've forgotten your password, check out https://cyberstore.tpg.com.au/forgot_password.php

 

 2. Click on “View All Mobile Service Accounts”

 

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 3. Click on “SIM Activation”

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 4. Read the important SIM Activation information then click "Activate SIM Now" 


IMPORTANT: Please keep your current SIM in your phone while activation is ongoing (after clicking on Activate SIM Now). You will be receiving an authorization code via SMS that you will need to respond to. This code ma take from a few minutes to 2 hrs from when you started the activation.

 

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For more information and FAQs about the SIM activation click here.

 

 

16 REPLIES 16
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Level 1c
 
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Moderator

Hi @6321836,

 

Welcome to TPG community.

 

Let us know if we can be of any assistance.

 

Cheers! 

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Level 1
 
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Moderator

Hi @wuwenpeng,

 

Welcome to the community!

Let us know if there is anything we can help you with.

 

Cheers!

Level 2

Hello Manuel,

 

I have done 5 steps of activation as shown, but can't make any call and hear that "the number you call is incomplete..." . Also, tried to call TPG numbers, and got: no registerred on network. Please explain what happens and how long to activate / register the sim card. Thanks.

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Moderator

Hi @KJnewuser,

 

Welcome to the community!

 

Once performed all the steps posted above, try to restart your handset then try to check if you're able to make outgoing calls and send SMS to your own number.

 

Let us know how it will go.

 

Cheers!

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Level 2

Hello Shane,

 

It has started working after 1 hour from activation .

Thanks

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Moderator

Thanks for the confirmation @KJnewuser. Glad to know that it is already working. Should you require any further assistance, please let us know. Thank you.

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Level 1c

I've received my replacement SIM - went to follow the activation instructions, but there is no "Activate Replaced SIM Card" option in the "View All Mobile Service Accounts" page. Where can I find this?