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I can't make a phonecall

Level 2
Level 2

Hello, I moved to TPG as my mobile provider last month and I am not able to make a phone call. I have logged onto my account and it says that it should be active. I am also not able to set up a voicemail as I cannot call 121 to set it up. Please advise how this issue will be rectified. Thank you.


Hi @BH,


Welcome to TPG Community!


Our system shows that your mobile service is active and we'd like to check why you are unable to make a phone call. We have arranged a mobile specialist to contact you before 3:30pm ACT time to address this concern.


Should you have a preferred contact number and time, please send it via private message.


To send a private message, please refer to this link: How do I private message (PM) in the community - TPG Community


Hi @BH,


One of our Mobile Specialist tried to call you earlier today unfortunately no avail. Please let us know your best contact number and preferred time, we'll have them call you again or you can call our mobile support hot line 1300 997 273.