Hi @Javier ,
Welcome to the community!
Thanks for raising this to us, we're able to locate the account using your community details. Please shoot me a private message with your account details (Username/Customer ID together with the address on file).
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Regards,
@Javier wrote:
Hi,
The 1st of January I payed for transferring my mobile number from Vodafone to TPG, the 4th of Jan. I received an email saying that the SIM card had been shipped and finally the 11th of Jan. I received another email saying that I should have received the SIM card already. I haven't received anything, I didn't even received any tracking number.
What should I do? I have called to customer service but always have waited for more than 30 minutes with no answer.
Thanks.
