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International Roaming on my mobile phone

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Level 1

Hi TPG Community,

I just want to find out the reason why when I enabled my mobile 0450 235604 on 13 Oct 2017,  wasn't able to use it. I have now disabled it as I'm back to Sydney. Also, can you please explain why the Data status is disabled.

It would be greatly appreciated if someone can call me or chat with me to discuss.

Many thanks,

Herminia Ferrera


Hi @hsferrera,


Thanks for raising this to us. We will pass this on to our Mobile Specialists Team and request for urgent feedback within the day.