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International Roaming

Level 2

I rang TPG and they advised that international roaming cannot be activated because I have been ported to their "new" system.  Just want to check if this is correct.  One would think that a new system would have more capabilities than an old system.


Hi @cabink ,we recommend having a read of these community articles, which may help with your concern.


If the issue persists, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and further assist you.


To send a PM, please refer to this link: How do I private message (PM) in the community