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International roaming not Working

larryqiu
Level 2

I'm in China.

My important email web Yahoo has been blocked. So I can't access yahoo email in China. I tried use My iPhone 8+ to access internet by roaming but always failed.

 

What can I do?

 

I have enabled Cellular Data , Roaming and set Network Selection as Automatic and it automatically connected to CHINA MOBILE.

 

Where is the problem? I did not actived ROAMING before I leaved Singapore?

 

Please help me.

2 REPLIES 2
larryqiu
Level 2

By the way. TPG web response is very slow here and I can't press the last button to regarge TPG. How to solve the problem?

 

Anonymous
Not applicable

Hi larryqiu,

TPG Australia & TPG Singapore are 2 separate entities. Kindly send an email to Singapore Mobile Team at support@tpgmobile.com.sg so they can provide further assistance.
 

You may also reach out to their social media pages:
 

Instagram: https://www.instagram.com/tpgsingapore
Facebook: https://www.facebook.com/tpgmobilesg/
 

 

I'm in China.

My important email web Yahoo has been blocked. So I can't access yahoo email in China. I tried use My iPhone 8+ to access internet by roaming but always failed.

 

What can I do?

 

I have enabled Cellular Data , Roaming and set Network Selection as Automatic and it automatically connected to CHINA MOBILE.

 

Where is the problem? I did not actived ROAMING before I leaved Singapore?

 

Please help me.

By the way. TPG web response is very slow here and I can't press the last button to regarge TPG. How to solve the problem?