International roaming not working

[Pankti2395]

I have requested to turn on International roaming service. I got email of activation. Also I turned on roaming in my phone still no network is coming from past 1 week. I tried to contact TPg help desk via email but they are not responding. They told me you don’t need any balance just to get text messages but the network is not working so how will I get text messages. Also the tpg account login sending the otp on my mobile number which is not activated. So I can’t even top up. Please send me the solution.

[Angeli]

Hi @Pankti2395, 

Welcome to TPG Community! 

Is your mobile connected to the partnered network for roaming? 

[Pankti2395]

Yes. With Vodafone AU.

[Angeli]

Hi, 

Sorry, but which country are you at? You must connect to our partnered network there so the roaming service will work. 

[Pankti2395]

I am in India. Which network do you want me to connect?

[Angeli]

Hi, 

Can you please confirm the available networks?

[Pankti2395]

Available networks
Ind-Jio
Vodafone In 2G
Bsnl mobile
Vodafone In 4G
Ind airtel 4G
CellOne 2G
Ind airtel 2G

[Angeli]

You can try the india airtel or vodafone. Let me know how it goes.

[Pankti2395]

Both of them is not working . It’s saying couldn’t connect to this network .

[Angeli]

Can you please send me a private message with your TPG mobile number? 

How do I private message (PM) in the community