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International roaming was enabled but doesn't work when I travel overseas.

tinman
Level 2

Hi support

 

I turn on international roaming. However when I travel overseas it's not working. No one seem to be able to contact me overseas.

 

Could you please look into this. 

 

 

 

1 REPLY 1
Shane
Moderator

Hi @tinman ,

 

Welcome to the community!

 

Thanks for raising this to us, we'd love to help involve our Mobile Specialists Team to contact you via email to check the status of the International Roaming Service, please send us a Private Message with your account details (Username/Customer ID together with the mobile number of the service) also include your best contact e-mail address.

You may also check this article that you may find helpful, How to activate International Roaming 

Regards,

 


@tinman wrote:

Hi support

 

I turn on international roaming. However when I travel overseas it's not working. No one seem to be able to contact me overseas.

 

Could you please look into this.