Just activated my new SIM for TPG mobile. Do you know if I have to call my previous provider to deactivate the old one?

[woodwardnick17]

I agreed to switch my mobile to TPG and was sent a SIM card. I just activated my new SIM for TPG mobile, and received an email saying that it has been activated successfully. However I still have the old SIM card in my phone and it seems to still be working. Do you know if I have to call my previous provider to deactivate the old one?

[Daisy_Dhen]

Hi @woodwardnick17, 

Welcome to TPG Community! Please shoot us a PM with your TPG details so we can check the status of your mobile service. 

How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards, 

Daisy_Dhen