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Lost phone and sim

tobysaunders
Level 2

I have lost my phone and sim and need a new sim sent out. How do I organise this? I cannot log in to TPG as I can't receive the verification text.

3 REPLIES 3
Anonymous
Not applicable

Hey, @tobysaunders ,

 

Let us help check our options to get replacement of the lost SIM card. Could you flick me a message with your details?

 

How to send a PM? 

 

Regards,

 

I have lost my phone and sim and need a new sim sent out. How do I organise this? I cannot log in to TPG as I can't receive the verification text.

tobysaunders
Level 2

I'd love to reply to your PM but the TPG system says I have reached the number of private messages I can send for now. I have sent one! To you! This is ridiculous. Can you help please?

Anonymous
Not applicable

Hi @tobysaunders ,

 

Re-login to your community and try to send another message.

 

Regards,

 

I'd love to reply to your PM but the TPG system says I have reached the number of private messages I can send for now. I have sent one! To you! This is ridiculous. Can you help please?