Missing SIM Card not received

[Hornet133]

The new TPG Sim card that I ordered online has not been received and apparently lost in the Mail.

 

I received an email on 17/11/22 saying it had been posted but to date 13 business days later it is not received.   No tracking number was advised in the email.
 

Please advise how a replacement SIM card can be received to my email as I have no Mobile service now.

[Shane]

Hi @Hornet133

Let us chase this with our Team and request them to contact you to provide details of the replacement SIM. Could you shoot us a PM with your details to better understand the situation.

How to send a PM? 

Regards,

The new TPG Sim card that I ordered online has not been received and apparently lost in the Mail.

 

I received an email on 17/11/22 saying it had been posted but to date 13 business days later it is not received.   No tracking number was advised in the email.
Reference number 197288739 and SIM ID 89610300003075845546 refer.

Please advise how a replacement SIM card can be received to my email as I have no Mobile service now.