Mobile Data Barred

[cherrily]

My mobile data service is still barred after rolling to new billing period. When I log in to portal, it shows my new billing period starts today (9th Oct). What can I do to unbar the service? Thank you.

[Will]

Hi @cherrily 

Welcome to the Community!

Using your community details, I was able to locate your records. From what I can tell, the payment for the new cycle was just reflected at 4:09PM AEST, hence the delay on the refresh of your account. Nonetheless, your service should be working at this stage. Let me know if you still need assistance.

Regards,