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Mobile Phone - Outgoing Calls

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Level 2

Trying to make outgoing call get message "Your Account Balance is insufficient". I am on a plan that has 12Gb of data and unlimited calls. NEVER HAD THIS BEFORE HELP!!!!!!!. I go to the my account website no access to plan items such as check account, mobile usage etc. In a panic I chnaged to a new plan last night

1 REPLY 1
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Level 1b

I have the same problem.  How did you got that solved?