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Mobile Sim Card

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Level 1a

Hello, I have a  Prepaid TPG Mobile Plan T4G Small. Unfortunately the phone I have is no longer working and it uses a micro sim card I have now purchased a new mobile phone and it requires a nano sim card - I have tried the chat support but have had problems using this service I also e-mailed mobile suppport the past serveral days but I have not received a response - I would like to know how do I proceed with ordering another sim card?  Please can you help.  Thank You.