TPG Community

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Mobile data not working

Level 1
Been more than 2 weeks. Called like 10 times already. Still not working.

Hi @Rukshana


Welcome to the Community! 


I've searched for your account using your Community details and was able to find a match. 


I can see that this case has now been raised to our Network Engineers. 


I've now chased this and has requested for this case to be prioritised. 


We will be keeping a close eye on your case and will provide you with updates where possible.




Hi @Rukshana


I understand that one of our Mobile Specialists has been in touch and has confirmed with you that the mobile data is now working. 


Should you need further assistance, please let us know. 



Level 1a

Hi there


Can you please update the rest of us, what was done to fix this?

I changed my mobile TPG plan online and I have lost mobile data with a "Sign into network TPG" notification which times out. 


I have spent 30+mins with a TPG support person, making me install APN names and selecting the mobile carrier network, over and over. This is clearly a TPG / Voda setting that has been missed, knowing what "white whale" to quote to get the right thing fixed would be really nice.

Much appreciated


Hi @ateamdev,


Welcome to TPG Community!


Please PM us your customer ID, mobile service number and address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community