NETWORK LOCK

[shaune]

I transferred my number from optus to a new TPG mobile plan and activated the sim.

When I inserted the tpg sim, I get a pop up saying "NETWORK LOCK, you are using a carrier-customized phone,SIM cards from other carriers are not supported on this phone. ...."

My old optus sim doesn work and the new tpg sim doesnt work...

How do I unlock the device? Please help

Thank you

[Shane]

Hi @shaune,

After SIM activation we recommend to perform reboot on the modem/router, if you have performed this already and still the same. Shoot us a PM with your Mobile Number and Customer ID so we can arrange our Mobile Specialists Team to contact you.

How to send a PM? 

Regards,

I transferred my number from optus to a new TPG mobile plan and activated the sim.

When I inserted the tpg sim, I get a pop up saying "NETWORK LOCK, you are using a carrier-customized phone,SIM cards from other carriers are not supported on this phone. ...."

My old optus sim doesn work and the new tpg sim doesnt work...

How do I unlock the device? Please help

Thank you