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Need a replacement sim

Level 1a



My TPG sim is not working. Therefore, I need to order a replacement sim- a nanosim for iPhone 11. I have been trying to get in touch with the Customer Care Team on 13 14 23 for the last 4 days. However, no one picks up.


Therefore, could you please arrange for the delivery of the replacement sim?



M. Ehteshamul Bari


Hi @tanimbari07,


Welcome to TPG Community!


We're sorry to know that your TPG SIM is not working and we'd like to help get to the bottom of this.


We have located an account using your community details and the information you have provided via PM, but we'd like to make sure that we got the right one.


Please PM us your TPG customer ID and the complete address registered on your account.


Thank you.