New SIM Card doesn't work

[lindahu]

Hi

I tried to transfer my mobile from vodafone to TPG 6 days ago and received the new SIM card 5 days ago, then just follow up the instruction and actived the SIM online but the authoration SMS received till I called TPG today.

Now, the customer service lady told me will takes approx 10mins to transfer to the new service, however it is already over 2 hours and I have no service from either Vodafone or TPG. No incoming / outgoing call, no text message, no mobile wifi.

Please help to slove this problem urgently.

Thank you

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter