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New phone SIM

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Level 1b

Hi Dear,

Last Tuesday (June 23/20) I ordered new TPG SIM. I make the necessary paymeny and I received an email that the SIM card has been sheeped. Now, it has been 4 working days , but I did not  recieve the SIM card. May I know what the problem is? Here is the detained information,

Customer ID :  *********.
 

Regards

 

 

 

 

2 REPLIES 2
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Moderator

Hi @jufar123 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @jufar123 

 

Thanks for you PM. Our system is showing that is was shipped on the 23rd. I'm guessing it is still on the way, and should arrive in the next day or so. I have requested for our Mobile Team to investigate to make sure the SIM has been shipped.

 

Regards,

Karl