New service not working

[rachy]

Hi there

I have received confirmation my phone number has been transferred from Telstra and my TPG service is active however it's not working. I have no service and I can't call to find out why. I don't think my phone is locked as I didn't get it through Telstra. Can you please advise?

[rachy]

Didn't realise the provider was Vodafone. I can see Vodafone AU under Network Selection and even when I select that it still doesn't give me service. Any suggestions?

[Anonymous]

Hi @rachy,

Welcome to TPG Community!

Have you tried restarting your mobile phone?

If you're still having issues, please let us know so we can have a specialist contact you for assistance. Thank you.

[rachy]

Hi there

Yes, I have restarted the phone a number of times. I have also removed the SIM and put it back in. I can see from the Network Selection option page Vodafone, Telstra, Optus and others are options therefore I can see my phone is not locked to Telstra. Also when I click on Setting > Service provider Services it gives me Vodafone's service page. Thanks

[Anonymous]

Thanks for the info, @rachy.

Can you provide us the make and model of your mobile phone?

[rachy]

Hi, it is an iPhone 7 plus

[Anonymous · Accepted solution]

Thanks @rachy.

We have sent you an email containing additional troubleshooting. Let us know if it works.

[iPhoneSupport12]

Thanks for the guideline about the how to send the email to TGP community, Actually I have an iphone and its necessary for me to know about this type of valuable information. I have faced many problems when I going for send mail to someone then I am just looking for the iPhone Support for the solution. But after visiting your thread I don't need anything.