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No service mobile service

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Level 1a

Hi. 

I haven't had any mobile phone service for the last three days. My phone just says "Searching for new network" and "Emergency calls only". 

I have a Huawei Y320, it's the same phone I've been using for the last couple of years, and nothing has changed on it, it just suddenly stopped getting service. 

The network setting is on automatic, I've tried rebooting/turning it off/on, and some of the other troubleshooting suggestions, but nothing has worked. 

Thanks. 

-Jamie

1 REPLY 1
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Moderator

Hi @Jamie_Alexander,

 

Welcome to the Community! 

 

We would like to arrange a call from one of our Mobile Specialists to resolve this issue. However, we were unable to find your account using your Community details.

 

Can you please send us your Customer ID along with your best contact time and number via Private Message so that we can arrange this for you? 


For your reference: How do I private message (PM) in the community.

 

Regards, 

Erika