Poor or no mobile data coverage in country Victoria

[adrian1]

Hi,

Very patient longstanding TPG customer here for home, mobile and broadband. Unfortunately we may have to change the carrier, Vodafone is just not good enough for us. Never was and probably will never be. Whenever we go out and about the first question that comes to mind is: will we be able to use our mobile phones? The last straw was last month, when we weren't able to use data in Sylvan (Dandenongs) and throughout Daylesford. In Daylesford we had several spots where we didn't even have GSM coverage and this is very poor service in 2019.

And here comes the question: do we have the option to contact TPG and kindly ask to be moved over to Optus? If you can't do this we'll have to leave.

Thanks.

[Riezl]

We're sorry to know that you're having issues with the service and considering leaving TPG, @adrian1.

We value you as our customer and we'd like to check what can be done to turn this experience around.

Please PM us your TPG customer ID, Mobile Service Number (MSN) so we can check if we got the right account.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Riezl]

Hi @adrian1, thanks for providing the account details via PM. We have arranged an account specialist to contact you between 10:30AM and 1:30PM VIC to address this concern. Let us know via PM should you have a preferred contact number and time. Thank you.

[Riezl]

Hi @adrian1, we can see that our escalations team has been in touch and addressed the concerns raised.

Should you need further assistance, feel free to drop us a message.