Hi @zhong002a ,
Welcome to the community!
Thansk for raising this to us, we'd like to arrange one of our Mobile Specialists to contact you to discuss details of porting out mobile service. Please shoot me a private message with your accuont details (Customer ID/Mobile number together with the address on file) also include your preferred contact number and time.
How do I private message (PM) in the community
Regards,
@zhong002a wrote:
Hi there,
I have a mobile number under my account that's used by my family member. He now wants to port the number to another carrier and under his own name. He was told the mobile number is under my account so he can't port it out. What needs to be done to allow the port out?
Thanks
