TPG Community

Get online support

Porting number to TPG - callback request

Level 2



I've recently switched to TPG mobile and wish to port my existing mobile number. I have received an SMS from TPG requiring me to reply with a one-time code in order to authorise the transfer, however, I have insufficent credit on the account of my former mobile carrier to reply to the SMS as directed, nor do I have sufficient credit to call the TPG Mobile Product Support team.


May I please request a callback on the mobile number I wish to port? Else I have no way of providing the one-time code, lest I renew my plan with my former carrier.


Many thanks,


Hi there             

 Welcome to the community,


Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy



Kind regards