Roaming not working in Thailand

[dabagah]

Hi,

I have a TPG/Optus SIM and I've enabled global roaming before leaving but it wont connect to any network in Thailand.

I've spoken with tech support twice without luck.

Things I've tried:

-Tested in two phones, both of which connect to DTAC and AIS networks with local sims (also my Australian Boost/Telstra SIM is able to connect to AIS even though roaming is not enabled on that SIM).

-Tried connecting manually to each of the networks in Thailand (AIS, DTAC,TrueMove) with both phones.

-Tried with 2G only, 3G/LTE preferred.

Any Ideas?

[Riezl]

Hi @dabagah , we recommend having a read of these community articles, which may help with your concern.

• How to activate International Roaming 
• International roaming troubleshooting guide 

If the issue persists, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community