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SIM activation

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Level 2
I switched from Vodafone to TPG on the sim only plan because it’s a better deal but it’s been 4 days and my SIM card is not active yet and I can only use my phone when connected to WiFi. What was supposed to be 24-48 hours has been much longer to port my mobile phone over. I work in emergency services and require to be available and on call and now can’t accept calls? Come on guys... so how long will this ACTUALLY take?!
1 REPLY 1
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter