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SOS only/No sim

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Level 1c

Hello,

I have just received an email informing me about my sim activation. My old sim is no longer working with my previous provider. When I inserted TPG sim, it’s either No sim or SOS only.I have tried to troubleshoot by shutting down my phone, but still I have no network coverage and no internet. I tried the sim on another phone and the same problem exists. Please work on this ASAP. My number is 0481xxxxxxx

3 REPLIES 3
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Moderator

Hi @Sina ,

 

We're sad to know that you're having issues with the service. I was able to locate the account using the given details and we've seen that you have been in contact with one of our Mobile Specialists and the issue is now under assessment and investigation.

Updates will be provided when it becomes available via SMS or Phone call it may take 24-48hrs. We apologise for any inconvenience, let us know should you require further assistance.

Regards,

 


@Sina wrote:

Hello,

I have just received an email informing me about my sim activation. My old sim is no longer working with my previous provider. When I inserted TPG sim, it’s either No sim or SOS only.I have tried to troubleshoot by shutting down my phone, but still I have no network coverage and no internet. I tried the sim on another phone and the same problem exists. Please work on this ASAP. My number is 0481xxxxxx


 

Highlighted
Level 1c

Hi,

I think there should be a problem with the simcard itself, because it does not work in any other cellphone. On the other hand, my wife's simcard works properly on my phone. So it seems that the problem is related to the simcard and not the cellphone.

That's really a hard time for me to getting out of calls and messages, since my job is affected.

I appreciate if you settle it today as it will be 48 hours in the evening.

Thanks

Highlighted
Moderator

Hi @Sina chased this with our Mobile Team for additional reference on the ongoing investigation, updates will be provided when it becomes available.

 

Regards,

 

 

Hi,

I think there should be a problem with the simcard itself, because it does not work in any other cellphone. On the other hand, my wife's simcard works properly on my phone. So it seems that the problem is related to the simcard and not the cellphone.

That's really a hard time for me to getting out of calls and messages, since my job is affected.

I appreciate if you settle it today as it will be 48 hours in the evening.

Thanks