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Thanks for raising this to us, we'd love to help track the location of your SIM card please send us your account details (Customer ID/Mobile number) together with your best contact number and preferred time.
In case you need a reference: How do I private message (PM) in the community
Hi there, I have received an email from you and it says my sim card has been shipped on 26/08/2020 but I didn’t receive it yet! Could you please advise?