Sim activation failed

[ew2500]

I am trying to move my phone number from my olf provider to my new TPG sim. When I try to enter the code to initiate sim card activation in step 4 it says activation attempt failed, try again.

[Shane]

Hey, @ew2500 ,

Let me see what we can do to activate the SIM card. Could you send me a PM with your details?

How to send a PM? 

Regards,

I am trying to move my phone number from my olf provider to my new TPG sim. When I try to enter the code to initiate sim card activation in step 4 it says activation attempt failed, try again.