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Still waiting after 8 weeks for porting of telephone to TPG!

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Level 3

The NBN was installed on 19/03/2020. With TPG. I have been a customer for over 20 years. My telephone number has STILL not been ported - I cannot receive incoming calls, but can ring out. I cannot receive blood test results from specialists, which is very awkward as they are critical. Telstra completed their end on 08/04/2020, according to the ombudsman. Please fix!!

5 REPLIES 5
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Moderator

Hi @Roseclipt 

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @Roseclipt 

 

I have requested for your case manager to investigate and requested for someone contact you back ASAP with an update.

 

Regards,

Karl

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Level 3

Dear KarlB - thank you! After 8 weeks I had given up hope! The phone is miraculously now working - it just rang and I nearly jumped out of my skin.
Thank you again.
Cheers, Lesley.

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Moderator

Hi @Roseclipt 

 

That is great news that your phone is now up and running. Thanks for the update.

 

Regards,

Karl

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Level 3

Thank you for your efforts :-)