Suspend Mobile Account

[Dawn2]

Hi There, 

I have just arrived overseas and I want to suspend my mobile service during my overseas stay (a few months).

I called the Customer Service Team but in order to verify myself, they have sent me a text message with a code.

I have my SIM card with me but it doesn't work overseas so I am not able to receive the text message.

They said there is no other way to verify myself so they won't be able to go ahead with the suspending so I am stuck.

Pleas help.

Thanks

[Anonymous]

Hi @Dawn2,

Let us help coordinate this with our Mobile Team and see if we can request to suspend the mobile service while you are overseas. Could you shoot us a PM with your details to better understand the status of the service. 

How to send a PM? 

Regards,

Hi There, 

I have just arrived overseas and I want to suspend my mobile service during my overseas stay (a few months).

I called the Customer Service Team but in order to verify myself, they have sent me a text message with a code.

I have my SIM card with me but it doesn't work overseas so I am not able to receive the text message.

They said there is no other way to verify myself so they won't be able to go ahead with the suspending so I am stuck.

Pleas help.

Thanks