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Suspend Mobile Account

Dawn2
Level 2

Hi There, 

 

I have just arrived overseas and I want to suspend my mobile service during my overseas stay (a few months).

 

I called the Customer Service Team but in order to verify myself, they have sent me a text message with a code.

 

I have my SIM card with me but it doesn't work overseas so I am not able to receive the text message.

 

They said there is no other way to verify myself so they won't be able to go ahead with the suspending so I am stuck.

 

Pleas help.

 

Thanks

1 REPLY 1
Shane
Moderator

Hi @Dawn2,

 

Let us help coordinate this with our Mobile Team and see if we can request to suspend the mobile service while you are overseas. Could you shoot us a PM with your details to better understand the status of the service. 

 

How to send a PM? 

 

Regards,

 

Hi There, 

 

I have just arrived overseas and I want to suspend my mobile service during my overseas stay (a few months).

 

I called the Customer Service Team but in order to verify myself, they have sent me a text message with a code.

 

I have my SIM card with me but it doesn't work overseas so I am not able to receive the text message.

 

They said there is no other way to verify myself so they won't be able to go ahead with the suspending so I am stuck.

 

Pleas help.

 

Thanks