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TEXTS - not getting them / not able to deliver them

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Level 1

Hi

 

New to TPG -  not a happy camper with it so far.... I am having trouble with texts. My sms are not being delivered and when they are, it is some time later.  I am then not getting the sms responses from the people I have texted.  It's really quite bizarre. Yes I have turned the phone on and off etc. but no luck. Any suggestions? TIA

3 REPLIES 3
Moderator

Hi @Tih1102,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

We have refreshed the network and please restart your handset.

 

If the issue persists, please let us know so we can investigate further.

Level 1

Thanks Riezl

 

Unfortunately no, this did not fix the problem.  I have been given a screen cap of messages and only some of them are coming through. I am being advised that no delivery notice is being received on those texts.

I am finding this very frustrating!

 

Regards Tracey

Moderator

Hi @Tih1102

 

I’m really sorry about the inconvenience this has caused.

 

I recommend to speak with one of our Mobile specialists to assist and investigate on this further with you. 

 

Can you please send us your best contact number and time via Private Message so that I can arrange this for you? 

 

Regards,