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TPG SIM not working in Galaxy A33

Level 2

I have a new Samsung Galaxy A33 5G. My wife bought 2 of them in Malaysia.

When I put my TPG SIM in the phone I get a message "SIM 1 not provisioned".

When I look for "Network operators" I get the message "Error while searching for networks"

When I put my wife's Optus SIM in the phone everything works.

When I put my TPG SIM back into my old phone everything works.

The network mode is LTE/3G/2G (auto connect).

I seleted the Network mode 5G/LTE/3G/2G (auto connect).

When I scan for Network operators I get 3 available networks:

    Virgin - Unable to connect. Try Later

    Telstra Mobile - Your SIM card does not allow a connection to this network

    Vodafone AU - Your SIM card does not allow a connection to this network

After more testing I have noticed that my old phone still accepts calls even though it has no SIM. I tried restarting and a power off, but it still rings when called.


IGNORE THE ABOVE!!! Smiley Frustrated

My J7 has the capability for 2 SIM's and I was using the dead overseas SIM, not realising it was there.

So my TPG SIM was still in the phone - hence it would ring, and the old SIM would not work in the A33.

It is all working now. Smiley LOL



Hi @jamesdelia


Welcome to TPG Community! 


We'd like to check on your mobile SIM status. Kindly PM us your TPG customer ID or mobile number and we can discuss it from there. 

How do I private message (PM) in the community